Keyword: Ensure Effectiveness

Effectiveness is a word that I have been tossing around my head for some time now. It started with my post a few weeks ago about Using Twitter for Higher Ed. I posted about trying to figure out a way to put Twitter to good use for higher education. It’s an excellent tool to keep up to date on what my friends and co-workers are doing as well as networking with other electronic media professionals, and while I think it would bee a useful tool for students to be able to use, it brings up the question of would they really use it.

Sometime before my post, Matt Herzberger posted on <uwebd> asking “Do You Twitter?” which has since sparked quite a bit of conversation. If you read through the comments (primarily page 3) there is a debate between Patrick Berry, Brad Ward, and myself about why Twitter would/not be good for a university. Hearing what they had to say was very enlightening. As great a tool as Twitter is, I started asking myself, will integrating this service actually be effective? Would the students even use it? Would they understand how to use it? I am in a unique position on my campus to be able to try any and every new social media technology that comes out. I have signed up for so many of them that I have a two page list of logins that I use. Most are the same, but some sites don’t like the syntax of a password, etc, so they are slight variations. Plus there are some that I have signed up for before I became a professional and so on. But if we were to use all of these services, we would never be able to get any work done.

That being said, I thought Twitter had some real promise, and I think it still does. And recently I found out that we will be searching for a new chat service as well as a message board service. And here’s the catch; it has to be free or cheap. In my other post I detail more about how I think we can use it as a chat feature. But I wonder, would the students really take advantage of it? I have no problem monitoring it and can set it up so that I get a text anytime someone posts, but would the students actually go through the process of signing up and posting a question? Would they understand the 140 character limit? So looking at it further tells me that maybe that’s not the best service to use. We may try it out, but I’m still debating whether it’s worth it.

And Twitter is just one example. Is it worth it to have a presence on Facebook or MySpace? Of course! What about posting photos to Flickr or videos to YouTube? There is a definite value here! What about lifecasting through uStream.tv or other video service? I think if you can pull it off well, then yes. But what about del.icio.us, Google Earth (technically not a social networking site – but maybe not a needed feature), SecondLife, etc? These may be some extra features we could do without. It’s good to push the envelope, but when you’re trying to recruit students, evaluating the effectiveness of your methods is extremely important. If you’re doing all this extra work, then you’re not following the rules of “The Four Hour Workweek.“

Using Twitter for Higher Ed

There have been a lot of posts lately about the uses of . Andrew Careaga asked Should Universities Tweet?, a University of Auburn student, Brett Pohlman posted about Twitter, Chris Brogan wrote about a company that Uses Social Media to Announce, and The Chronicle questioned whether it would take off with professors. Last week we brought in Shel Holtz, a consulting agent who spoke about social media in higher education, and he talked a lot about using Twitter. But I was really hoping that he would go into HOW to effectively use Twitter for Higher Ed. This is something that I have been running through my mind for some time now. I have been using Twitter for a good couple of months. The uses in my life are easy to track. I use it to keep up with not only my friends, but also people in higher education that I share similar interests with, etc. It gives me ideas and lets me keep up with what projects they are working on. Here’s an example…FJ Gaylor is an excellent Higher Ed photographer, Shel Holtz who I mentioned before, Matt Herzberger is a Web Rockstar at the University of Texas A&M, Brad J Ward is the Electronic Communications Coordinator (ie visionary) at Butler University, Heidi Cool is a web designer at Case Western Reserve University, and Seth Meranda is the Assistant Director of Interactive Media at the University of Nebraska-Lincoln.

I mention all this because these are all people that I follow (and who follow me) so that we can keep each other updated. We do it as friends and we do it as professionals.

However, I have been searching for a convincing manner in which to use Twitter for Higher Ed effectively. Amongst all the turmoil in my head lately (hence the lack of blog postings), I came up with an idea. The Admissions Department at UIS has been thinking about ditching the chat feature on our page for something much better. It is a very expensive service that doesn’t get used that often. So I thought, why not set up a UIS Admissions Twitter account and post that on our website? Most people in the chat use it like an IM and use very short sentences. Not only that, they don’t have to wait until a chat date to talk with someone. Our Student Ambassadors (as well as myself) can/will check the Twitter account during the day, and I will monitor it at night. It probably wouldn’t get that much use normally, but on days where we have advertised chat sessions, a group of ambassadors would be logged in and could post responses to it.

Now this may not be the best way to go about a live chat, but for all the time where the chat isn’t live, I think this would work well. Students have to log in to the chat anyway, so why not get them started on Twitter and build a community before they come to college. That way when they get here, they already have some connections.

If anyone has any good suggestions for a Live Chat service, let me know because the one we have now is not attractive and very expensive. This is definitely one area in which we could cut back costs since our governor keeps reducing our budget…that’s just my own personal insight and not necessarily shared by others.

I did want to mention one last thing though. Shel Holtz mentioned that the University of Michigan implemented Twitter as a FREE Emergency Notification System. There has been a lot of talk about ENS’s lately, and I know UIS has invested a lot of money into a cell phone notification system. The fact that someone at Michigan said why not use Twitter to send text messages to students is brilliant! I only wish I would have thought of that first…

Scene 7 2008 Survey Report

I got an email this morning from Adobe offering me a download for a Scene7 Survey Report for experience in Web 2.0 for 2008 and beyond. I haven’t really looked it through thoroughly, but it’s on my list for today. Sign up really quick and they’ll email you a link to download. Here are some highlights that I found.

• 360-degree spin is considered one of the most highly-effective features, yet it is underutilized today. Nearly 30 percent of respondents plan to add 360-degree spin in 2008 along with other top top-ranking features including: alternate views, user ratings, videos, blogs, product tours,online catalogs, personalized messaging, quick looks and personalized stores.
• Increased clicks or usage and increased conversions are the leading metrics used for evaluating enhancements; however, more than 40 percent of respondents measure the effectiveness of features based qualitative feedback and increased revenues
• Surprisingly low number of respondents for Education
• Effectiveness of user videos (p. 6)

It’s not a super comprehensive report, but it might offer support for integrating new features to your website for the upcoming year. Just thought I’d share it with you guys!

A little bit about me

Per Matt’s request, I thought I would give you guys a little background into who I am. I will tell you that I have probably been working in higher ed for the least amount of time (7 months) out of all the people involved in BlogHighEd, but I am extremely passionate about what I do and therefore always wanting and willing to learn about the ever changing field of Higher Education.

I am officially the Marketing/Recruitment Specialist for the Office of Enrollment Management for the University of Illinois at Springfield. I work for the smallest of the three U of I campuses, but still get all the benefits. This position was created last year for UIS graduate and co-creator of BlogHighEd, Brad J Ward, but he moved on to a position at Butler University in Indianapolis, IN. I spend my time researching trends in the current and potential student market for recruitment and retention. I also implement ideas that I present to the directors on our websites. I also have some web experience, but desperately want to learn more! I also do campus and event photography.

I look forward to learning with and from everyone who contributes here and I am very thankful that I was chosen for bhe. And here’s a better photo of me and my wonderful girlfriend.